Avian Organics Frequently Asked Questions
Welcome to our FAQ’s page. This page will provide quick answers to most of the questions you may have regarding Avian Organics parrot foods and treats. If there’s something that you don’t see addressed here, please contact us anytime at: sales@avianorganics.com
Do you send free samples?
So many people inquire about free samples, and it’s tough for us to say “no”. With the high cost of shipping, we simply cannot supply free samples. However, we do offer trial-sizes of a variety of our unique parrot foods & treats, available for purchase on our Samples page.
Is Avian Organics a ‘bird-free’ business?
Yes, we are a completely bird-free facility. We also maintain a very strict 'No Return' policy. This protects our customers' parrots. Although there is much to be learned regarding avian disease, we take the potential risks very seriously, and for this reason, we do not accept product returns under any circumstances.
How do I get on your Newsletter subscriber list?
Click 'newsletter' at upper right on our Homepage for a direct email link. We'll add your name to our data base of subscribers. Newsletters are sent once or twice a month.
How soon after I place my order will it be shipped?
Most orders are processed and sent within 5–7 business days. At times when we are filling large volumes of orders, there can be delays. Many of our products are hand-mixed fresh and made in small batches. We provide order status updates in the event of delays and of course tracking service is provided.
Which Avian Organic parrot foods are best for my ___________ parrot?
Each of the products featured in our web store have descriptions that should assist our customers in making appropriate food or treat selections. If you’re still uncertain which foods or treats are best suited for your birds, please contact us anytime. We are happy to send species specific food suggestions for your birds.
What’s the difference between “Certified Organic” and “Natural” parrot foods?
The term ‘Natural’ sounds nice, doesn’t it? However, the truth is - ‘natural’ really only means one thing. During the processing, nothing has been added. In other words - if blueberries are an ingredient, no sugars or oils were added. BUT - the berries were NOT grown on a Certified Organic farm. The ingredient has been grown with the use of pesticides, fertilizers and potentially harmful chemicals. For us, ‘Natural’ is simply not good enough. We believe companion parrots deserve much more! Our parrot foods and treats are made with premium quality organically grown ingredients.
Are all of your ingredients Certified Organic, even the spices & herbs?
Yes! Every spice, herb, fruit, vegetable, grain, sprouting seed, flour product, seed, vegetable and fruit powder we use are Certified Organic. We purchase from reputable suppliers in Canada and the US. The bulk of our ingredients are USDA Certified Organic. In addition, we deal with a few local organic farms that are certified under COABC, such as IOPA. We believe in promoting the vital role of local organic agriculture and purchase locally when possible.
Are your dried fruits and/or vegetables sulphate-free?
Yes! We only deal with suppliers that do not carry or distribute any products that contain sulphur dioxides. All of our Organic parrot foods and treats are completely preservative free.
Your products look and sound so tasty! Can people eat them too?
Yes! We have several items that are formulated for parrots to share with their humans. Our ingredients are all human-grade organic, and perfectly safe for human consumption. Check out our Mayan Crunch, various organic fruit powders and Cravings - all of these products are ideal as “sharing snacks”.
Why don’t you include printed/paper invoices or receipts with orders?
We do our small part to help the environment. Our shipping cartons are always recycled and most of our packing boxes are from our organic suppliers. We keep all printing to a bare minimum. If a customer requests a printed invoice, we'll include one.
Do you ship to all US states?
We certainly do and always have! We ship to Hawaii and Alaska and have many customers in both these states. Many companies will only ship within the continental US. We want parrots everywhere to have access to our unique foods and treats. We also ship anywhere within Canada of course!
Why can’t I find your products at pet stores in my area?
Our web site is the only place to purchase our full line of products. We do not sell to pet stores at this time. A selection of Avian Organics parrot foods and treats are also available at one other Canadian web store: Feathered Addictions, located in Vancouver, B.C.
Can we pick up our orders at your place of business?
No. We are an Internet based store only. However, if you are located near us, we are happy to meet our customers within a reasonable distance, to drop off your order. During busy times, we are unable to offer drop-off service.
Do you give discounts to sanctuaries and/or rescue organizations?
Yes, we try to accommodate these types of requests. We work with each organization on an individual basis. Discounts are based on order volume.
Do you take ‘custom’ or special orders?
Yes, in some cases we do. We can create a custom seed mix or even a customized cook at home mash.
Can I call you to place my order?
Of course! We take phone orders all the time. We understand that some customers like to discuss their choices before completing an order. Our office hours are Mon-Thurs 9 a.m. - 3 p.m. PST Phone: 250-416-6787